![]() I have some hope that support tickets from inside the tenant become possible again as soon as the CSP partner "X" is removed. Yet, I could remove the added advisory partner "Y" (remove link does appear when that partner is selected), but then I would loose the possibility to open tickets over it's partner portal. Save documents, spreadsheets, and presentations online, in OneDrive. This seems not possible, no remove link available. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Then I tried to remove the CSP partner "X" relationship.Direct support tickets from within tenant are still not possible.I cannot remove those E3 licenses completely. None of the original trial E3 licenses is used anymore. Then I ordered, installed and deployed 16 Office 365 Business Essentials licenses (not trial), purchased directly from Microsoft from within the tenant.Still I cannot open a new support ticket from inside the tenant, even when logged in with a global admin account. If you are prompted to sign in, you will sign in with your RRU Office 365 account (usernameroyalroads. Added advisory partner "Y" as I have access to it's Office 365 partner portal.Setup tenant with the E3 trial licenses, then realized that there is no Microsoft support (I had an issue with migration) and CSP "X" does not provide technical support.Created a new tenant, added "X" as CSP partner, added E3 trial from the CSP's cloud portal.Direct support tickets are only possible if O365 Licenses were bought from Microsoft directly. I need to remove a CSP Partnerrelationship in the Admin Portal to enable direct support tickets to Microsoft.
0 Comments
Leave a Reply. |